Your Privacy Is Our Priority
This privacy policy describes in detail how your personal information is collected, used, and kept secure on the pcp88 platform.
Privacy Policy — Introduction
pcp88 ("we", "our", "platform") is an online betting and casino service provider operating in Bangladesh. When you register, log in, play games, make financial transactions, or contact our support team on our website pcp88.cam, certain personal information reaches us. The purpose of this privacy policy is to fully inform you about how that information is collected, used, stored, and protected.
Please read this policy carefully. Using any pcp88 service means you accept the terms of this privacy policy. If you have any questions about this policy, please contact our support team.
1 What Information We Collect
pcp88 may collect the following types of information:
1.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Password (stored in encrypted form)
- Financial information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Documents provided for identity verification (national ID card, passport, or other government-issued documents)
- Information provided in support tickets or live chat
1.2 Automatically Collected Information
- IP address and device identifiers
- Browser type, operating system, and device information
- Site browsing history (which pages you visited, how long you stayed)
- Gaming session information: bet amounts, win/loss history, transaction times
- Information collected through cookies and similar tracking technologies
- Log file data (server logs, error details)
1.3 Information Received from Third Parties
- Transaction confirmation information from payment processors
- Verified information from fraud prevention organisations
- Information from age and identity verification service providers
2 Purpose of Using Your Information
pcp88 uses your information for the following legitimate purposes:
- Account management: Completing the registration process, verifying identity, and keeping your account secure.
- Service delivery: Ensuring games, betting services, live casino, and other entertainment features operate properly.
- Financial transactions: Processing deposits, withdrawals, and payment verification.
- Bonuses and promotions: Confirming your eligibility and sending bonus offers.
- Support services: Resolving your issues via live chat or email.
- Security and fraud prevention: Detecting account hacking, money laundering, and other illegal activities.
- Responsible gaming: Identifying signs of excessive gambling and taking necessary action.
- Legal obligations: Complying with applicable laws and regulations and meeting regulatory requirements.
- Service improvement: Analysing user experience to improve the platform.
3 Information Sharing and Third-Party Disclosure
pcp88 does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:
3.1 Service Provider Partners
Only the information necessary to provide services is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, technology support providers, and cybersecurity specialists. These partners are contractually bound to comply with our privacy standards.
3.2 Legal Obligations
We may be required to disclose information in response to a court order, legal investigation, or valid request from a regulatory authority. In such cases we will disclose as little information as possible.
3.3 Business Transfers
Your information may be transferred in the event of a company merger, acquisition, or asset sale. We will notify you in advance in such circumstances.
3.4 With Your Consent
If we need to share information with third parties for any reason other than those listed above, we will obtain your explicit consent.
4 Cookies and Tracking Technologies
The pcp88 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential cookies: Required for the basic functioning of the site — maintaining login sessions, security verification.
- Functional cookies: Remembering your preferences — language, gaming settings.
- Analytics cookies: Used to measure and improve platform performance.
4.2 Cookie Controls
You can disable or delete cookies by going to your browser settings. Please note that disabling essential cookies may cause some site features to not work properly.
5 Data Security Measures
pcp88 has put in place the highest technical and administrative measures to protect your information:
- SSL encryption: All data transfers are secured with 256-bit SSL encryption.
- Password hashing: Your password is never stored directly — strong hashing algorithms are used.
- Two-step verification: An option to add an extra layer of security to your account.
- Restricted access: Only authorised staff can access the information they need.
- Regular security audits: Regular security assessments are conducted by external specialists.
- Secure data centres: Information is kept on protected and physically secured servers.
6 Data Retention Period
pcp88 does not keep your information longer than necessary. Information is retained or deleted according to the following criteria:
- Active accounts: Necessary information is kept while the account is active and for a minimum of five years after closure (due to legal and financial obligations).
- Financial transaction records: Retained for the period required by applicable law.
- Support communications: Kept for a limited time after the issue is resolved for reference if needed.
- Marketing data: Deleted immediately when you withdraw your consent.
- Cookies and session data: Session cookies are deleted when the browser is closed; persistent cookies expire after a set period.
7 Your Rights
You have the following rights regarding your personal information, and pcp88 respects these rights:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations exist).
- Right to object to processing: The right to object to the use of your information for marketing or profiling purposes.
- Right to portability: The right to receive your information in a structured, readable format.
- Withdrawal of consent: The right to withdraw consent to marketing communications or optional data collection at any time.
To exercise these rights, please contact us at: [email protected]
8 Protection of Minors' Information
pcp88 is a responsible online gaming platform. This service is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using pcp88, please inform us at [email protected].
9 International Data Transfers
Although pcp88 operates primarily for the Bangladesh market, our technical infrastructure may be spread across servers in various countries. When your information is transferred outside Bangladesh, we ensure that:
- Adequate data protection measures are in place in the destination country.
- Data protection is included in agreements with third parties.
- The standard of transferred information remains consistent with this privacy policy.
10 Marketing and Communications
Subject to your consent, pcp88 may contact you through the following channels:
- Emails about new bonus offers and promotions
- Important notifications relating to your account
- Deposit and withdrawal confirmation messages
- Security alerts
To stop marketing communications at any time, click the "Unsubscribe" button at the bottom of any email or send a request to [email protected]. Essential communications relating to account management will continue.
11 Policy Changes and Updates
pcp88 reserves the right to update this privacy policy as needed. When significant changes are made, we will:
- Display a notice on the site.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the policy.
Continuing to use pcp88 after changes have been made means you have accepted the updated policy. We therefore encourage you to visit this page regularly.
12 Contact and Complaints
If you have any questions, requests, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live chat: Direct support in Bengali is available 24/7.
We generally try to respond within business days of receiving a request. Complex requests may take a little longer to process, but we always work with a cooperative attitude.
If your complaint regarding your data rights is not resolved through us, you have the right to complain to the relevant authority under applicable law.