❓ Frequently Asked Questions
pcp88's answers to all questions are here
From opening an account to deposits, withdrawals, bonuses, and responsible gaming — simple answers to the most common questions from Bangladeshi players, all in one place.
We created this FAQ page so your experience at pcp88 is easy and safe. Here you will find all the important information about creating an account, depositing with bKash or Nagad, fast withdrawals, how bonuses work, the rules for cricket betting and slot games, and responsible gaming. Every answer is written in English and has been put together with Bangladeshi players in mind.
Account and Registration
Opening an account at pcp88 is straightforward. Visit the site and enter your name, mobile number, and a strong password in the registration form. Once your details are verified, your account will be activated. The whole process takes just a few minutes. Please note that the service is only for people aged 21 and above.
No, each user is allowed only one account at pcp88. Having multiple accounts is prohibited and may result in account suspension. If you have any issues with your account, contact our 24/7 live chat support directly.
Click the "Forgot your password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you — use it to set a new password. If you run into any trouble during the process, our support team is always ready to help.
Yes, pcp88 verifies identity to keep the platform secure. Before a withdrawal, or once certain limits are reached, you may need to submit a copy of your national ID card or passport. This is processed through a fully encrypted system, so your information is completely safe.
Yes. pcp88 is fully mobile-friendly. You can open the site in any browser on an Android or iOS device and log in as normal. The site adjusts automatically to your mobile screen, making the experience just as easy and smooth as on a desktop.
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases the balance updates within a few seconds to a few minutes. If there is still a delay after the payment goes through, contact our live chat with your transaction ID.
Yes, pcp88 supports four mobile banking methods — bKash, Nagad, Rocket, and Upay. The minimum deposit for any method is ৳200. After making a deposit, the amount is generally added to your account instantly.
The minimum deposit at pcp88 is ৳200 (the same across all methods). The minimum withdrawal amount is ৳1,000. These limits apply to all mobile banking methods.
Withdrawal requests from pcp88 are usually processed within 5 to 30 minutes. This is one of the fastest withdrawal times among online platforms in Bangladesh. This speed is maintained at night and on holidays as well.
pcp88 does not charge any deposit or withdrawal fees. However, your mobile banking operator (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges — this depends on the respective operator's terms.
If your withdrawal has not been processed after more than 30 minutes, contact our 24/7 Bengali live chat with your transaction ID and amount. Our support team will quickly check the situation and resolve it.
Games and Rules
You can bet on BPL, IPL, T20 World Cup, and other matches in pcp88's cricket betting section. You can place bets before a match starts or live during the match. If a match is cancelled or ends in a draw, bets are generally refunded — see the terms and conditions page for full details.
RTP (Return to Player) is a measure of how much a game returns on average over the long term. A game with a high RTP returns relatively more over a long period of play. Keep in mind that each spin or round is completely random — RTP is a long-term average, not a guarantee of winning in any given round.
At pcp88's live casino you can play live Roulette, Baccarat, Blackjack, and Sic Bo with real dealers. Games from top providers such as Evolution Gaming and Ezugi are available. All games are run via live stream, giving you the feel of a real casino.
Yes. pcp88 uses games from reputable providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These providers' games run on internationally certified RNG (Random Number Generator) technology, which ensures fairness of results. Fair play is a core principle of ours.
Yes, all games at pcp88 can be played in full on a mobile browser. Slots, live casino, and sports betting — all sections work smoothly on a smartphone. No separate app download is needed; simply open the site in your browser.
Bonuses and Promotions
As a new member, you will receive pcp88's welcome bonus the first time you make a deposit. A 100% bonus on your first deposit is offered up to ৳5,000. For example, if you deposit ৳2,000, you will receive an extra ৳2,000 bonus — giving you a total balance of ৳4,000.
The wagering requirement for the welcome bonus is 20 times. This means if you receive a ৳1,000 bonus, you will need to place a total of ৳20,000 in bets before you can withdraw. Once this condition is met — including winnings from the bonus — you can make a withdrawal.
pcp88 has three VIP tiers — Bronze, Silver, and Gold. By playing regularly and staying active on the platform, you have the opportunity to move up to a higher tier automatically. Weekly cashback is available at each tier.
Weekly cashback varies based on your VIP tier. Bronze members receive up to 0.3% weekly cashback; Silver members receive up to 0.7%; Gold members receive up to 1.0% weekly cashback. Cashback is added directly to your account balance.
To find out about the latest promotions, cashback offers, and special tournaments, visit pcp88's current offers page. New offers are updated regularly, so be sure to check the page.
The welcome bonus can only be received once. However, pcp88 regularly runs reload bonuses, seasonal offers (such as Eid or IPL season), and special event promotions. To stay up to date on these offers, check the current offers page regularly.
Security and Responsible Gaming
Yes. pcp88 uses SSL encryption technology to keep all your information and financial transactions secure. We do not share your personal information with third parties. Our privacy policy explains in detail how information is stored and used.
pcp88's service is only for people aged 21 and above. It is strictly prohibited for minors to open an account or play. Age verification is part of our registration process.
If you feel that gaming is becoming a problem for you, you can request self-exclusion via our live chat or email. There is an option to temporarily suspend your account for a set period or to close it permanently. Visit our responsible gaming page for more information.
Yes, placing the highest importance on responsible gaming, pcp88 allows you to set deposit limits. You can set daily, weekly, or monthly deposit limits. Contact the support team to do this.
24/7 live chat support in Bengali is available at pcp88. Click the live chat button on the site to report any issue, question, or complaint. You can also contact us by email: [email protected] — we are ready to help at any time of day.
Change your password immediately and contact us via live chat. Our security team will check your account logs and take swift action. For your protection, use a strong and unique password and do not share it with anyone.
Still have questions?
Contact support — we are available 24/7 in Bengali to help.
Our expert team will resolve any issue you have.
Ways to contact us directly
Live Chat Support
24/7 live chat support is available in Bengali. Click the live chat option on the site for an immediate resolution to any issue.
Email Support
Contact us by email: [email protected] — send an email for detailed questions or complaints and you will receive a quick reply.